> For the complete documentation index, see [llms.txt](https://adminguidesgitbook.aerofiler.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://adminguidesgitbook.aerofiler.com.au/repository/integrations/adobe-sign/troubleshooting.md).

# Troubleshooting

**Compatibility Testing**

The Adobe Sign FAQ (<https://helpx.adobe.com/au/sign/faq/api.html>) states "API access is reserved exclusively for enterprise and developer tier accounts".

To help determine whether your Adobe account has API access, first go to the following link: <https://secure.au1.adobesign.com/public/docs/restapi/v6>

Then follow the steps in the video below:

{% embed url="<https://www.loom.com/share/4f21128f6c314ec1993827258fb041be>" %}
Adobe Sign API Test
{% endembed %}

**Company Name Change**

This video demonstrates how to change the company name in Adobe Sign to match the company name stored in Aerofiler:

{% embed url="<https://www.loom.com/share/077b917c6f25430ab855433902fba126>" %}
Adobe Sign company name change
{% endembed %}


---

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